As far as when you are selling to your customers through the website, their request for return must be made within 10 business days of receipt to be eligible for a full refund. To initiate a return, the customer must contact Paparazzi Support at (855) 697-2727 to obtain a Return Merchandise Authorization (RMA) number. Upon approval, a shipping label will be provided to the customer.
All returns need to have the RMA number clearly marked on the outside of the package and must be shipped to:
39 S. Main Street
Hurricane, UT 84737
When you receive your inventory shipment from Paparazzi, you have three (3) days to look it over and notify them if anything is broken and not repairable.
Most items are repairable, simply by squeezing shut a jump ring (these are the small, circular rings used in most jewelry making processes).